Terms of Service

Last updated: December 6, 2025

1. Acceptance of Terms

By accessing or using Nextstep ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Service.

2. Description of Service

Nextstep is an AI-powered productivity platform that helps users manage client communications, extract action items from emails and other communications, and integrate with CRM systems. The Service uses artificial intelligence models to process and analyze your communications.

3. Use of AI Models

The Service utilizes third-party artificial intelligence models to provide AI-powered features including, but not limited to, extracting action items, summarizing communications, and analyzing client interactions. By using the Service, you acknowledge and agree that:

  • Your data may be processed by AI models to provide the Service's features
  • We do not use your data to train AI models
  • AI-generated content may not always be accurate and should be reviewed before taking action

4. User Responsibilities

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Ensuring that your use of the Service complies with applicable laws and regulations
  • The accuracy and legality of any data you provide to the Service
  • Reviewing AI-generated outputs before relying on them for business decisions

5. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEXTSTEP AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

  • Your access to or use of or inability to access or use the Service
  • Any conduct or content of any third party on the Service
  • Any content obtained from the Service
  • Unauthorized access, use, or alteration of your transmissions or content
  • Errors, inaccuracies, or omissions in AI-generated content

6. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. NEXTSTEP MAKES NO WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION:

  • The Service will meet your specific requirements
  • The Service will be uninterrupted, timely, secure, or error-free
  • The results obtained from the use of the Service will be accurate or reliable
  • Any errors in the Service will be corrected

7. Data Processing

By using the Service, you acknowledge that we will process data from your emails and communications to provide AI-powered action items and insights. For more information about how we collect, use, and protect your data, please see our Privacy Policy.

8. Intellectual Property

The Service and its original content, features, and functionality are owned by Nextstep and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. You retain all rights to your data and content submitted to the Service.

9. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including without limitation if you breach these Terms. Upon termination, your right to use the Service will immediately cease.

10. Changes to Terms

We reserve the right to modify or replace these Terms at any time. We will provide notice of any material changes by posting the new Terms on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes your acceptance of the new Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Nextstep operates, without regard to its conflict of law provisions.

12. Contact Us

If you have any questions about these Terms, please contact us through the Service or visit our website for contact information.